Frequently Asked Questions

Have a question for us? Take a look at our frequently asked questions to find your answers below. If you don’t find what you need here, please contact us for more information. We would be happy to speak with you about your upcoming event.

How do I place a Quote?
  • You may build your quote right here on our website by selecting your desired items from our rental catalog.
    Once you submit your shopping cart, one of our sales representatives will provide you with a quote within 48 business hours.
  • You may also call our office at (713) 699-0088 to speak with a sales representative to receive a quote.
When I receive a quote, does that mean my items are on hold?

No, your items will not be reserved in our system until you return a signed quote, terms & conditions, and a filled-out credit card authorization form to your sales representative.

Once your sales representative receives these completed forms, they will process your payment and email you the reservation confirmation.

If you do not receive a reservation confirmation, your order is not reserved. Please call our office at (713) 699-0088.

Once an order is reserved, can I make revisions?

Yes, final changes are due 72 business hours prior to the designated delivery or will call date.

Please be sure to make revisions or cancel prior to that date. Any additions will be subject to availability.

If anything is canceled within the 48-business hour time period, you may incur a restocking fee per item canceled.

When is the final payment due?

Final payment will be charged 72 business hours prior to your designated delivery or will-call date.

If you are placing an order within a week of your desired delivery or will-call date, payment is due in full.

What are our Showroom hours?
  • Monday through Friday: 8:00 am to 5:30 pm.
  • Saturday: 8:00 am to 12:00 pm - BY APPOINTMENT ONLY
  • Sunday: Closed
Do you offer delivery?

Yes, we deliver anywhere within Greater Houston and surrounding areas.

Including but not limited to Atascocita, Baytown, Brookshire, Channelview, Conroe, Cypress, Deer Park, Friendswood, Galveston, Humble, Katy, Kingwood, La Porte, Lake Jackson, League City, Missouri City, Pasadena, Pearland, Richmond, Rosenberg, Spring, Stafford, Sugar Land, Texas City, The Woodlands, and Tomball. If you do not see your area listed, please do not hesitate to call our office at (713) 699-0088.

Do I need to be on-site during the delivery & pickup?

For Deliveries:

Yes. A designated contact must be onsite to accept the delivery and be available for the Aztec crew for directions/questions in setup needs as well as provide a signature for the completed delivery ticket. If no one is available onsite, our crew will deliver and provide scheduled set up services for the rental items to the best of their ability. For any requests made onsite or after the delivery is complete, such as additions or resetting the items, please call your sales representative to review the needs with possible labor/re-delivery costs and will be based on availability.

For Pick-Ups:

No. However, you are responsible to provide clear directions on accessing the rentals, along with providing a designated contact who must be available by phone for the Aztec crew with directions/questions for locating all rentals to ensure all items are accounted for and damage-free. If rental items are left behind because our crew could not locate them, please contact your sales representative to coordinate their return to our warehouse at Will Call as soon as possible to avoid possible rental/late fees. If an additional pickup is needed, a new pickup and labor charge may apply and will be based on availability.

Do you offer set-up & breakdown for deliveries?

Yes! We do offer these services for most of our rentals for an additional labor fee. Please contact your sales representative to discuss options and secure your event in advance to assure availability and have it scheduled with your order. When you chose to have our team provide setup and/or breakdown, please provide a diagram/drawing 48 hours in advance to your representative.

Do you offer will-calls?

Yes! We offer the option to Will Call most of our items from our warehouse located at 601 W 6th Street Houston TX 77007; Monday – Friday 8 am - 5:30 pm or Saturday 8 am - 12 pm. An additional labor fee will apply toward your rental total. Upon your arrival, please navigate to our Will Call receiving dock/area and check-in at the Will Call desk. Our team will have your items prepared for your arrival and our team will be available to help with loading/unloading your rental order. Please contact your sales representative to reserve your order for available Will Call office hours, rental item eligibility, and to ensure your type of vehicle will provide safe and damage-resistant transportation.

Do I need to clean my rented items?

No, we clean everything upon return to the warehouse.

We do ask for the following:

  • Glassware: Be emptied out of all liquids and placed in the crates that you received them in.
  • China: Be scraped of food and debris-free.
  • Flatware: Be scraped of food and debris-free.
  • Linens: Must be shaken to have any food or debris removed and placed in the Black Aztec Linen Bags provided. Please do not place linens in plastic bags; this can cause mildew and damage.

You will be responsible for the replacement cost.

  • Deep Fryers: Must be emptied of oil. If oil is remaining, we will not pick up the item and you will be subject to additional fees.
  • Grills: Must be emptied of charcoal. If charcoal is remaining, we will not pick up the item and you will be subject to additional fees.
  • Ovens: Must be emptied of all food.
Do you have a rental delivery minimum?

No. Please contact your sales representative to review the delivery fees based on your event details including date/timeframe and location, as well as the logistics of the load in/out.

Do I need a showroom appointment?

Showroom appointments are required on Saturdays, but for Monday-Friday, no appointment is required, however, encouraged. Our showroom is open Monday through Friday 8 am - 5:30 pm and Saturdays 8 am - 12 pm.

How much in advance should I secure my event rental order?

It is never too soon to secure your rental needs, as everything is based on the availability of inventory and labor. However, we recommend beginning at least 3 months ahead to ensure you lock in your favorite rental items and finalize your logistics as your event date sneakily approaches. Please note, quoted items are not reserved until Aztec confirms a received signed contract, signed terms and conditions, as well as a deposit. We understand your order may change over time, and you will be able to make final changes up to 72 business hours ahead of your delivery/pickup for your final payment.

I can’t find it on your website. Do you have…?

Not all of our inventory may be on the website including brand new and exciting inventory. Please give us a call to talk to a representative today to see if we can assist your needs.

What size linen do I need for each size table?

Depending on the look/style/function of the table and the fabric selected, our representatives can help guide you to the ultimate rental solution. Aztec has linen options that can have an overlay with a short drop, linen that reaches the floor, as well as be able to have tie-backs for cocktail tables. Our resources tab includes a Linen Table Chart for recommendations on sizes. Contact our sales representatives to discuss suggestions for your event.

What size/how many tables do I need to seat my guests?

Depending on many factors, our event specialist can guide you to the ultimate rental solution to meet comfort and functionality for your table needs. Our resources tab includes a Seating Chart for recommendations, as well as information on each table’s page. Contact our sales representative to discuss your event specifics and have them offer suggestions for your event.